Refund Policy

The short version

If something shows up damaged, broken, or wrong, we'll make it right. Unopened items can come back within 30 days. Once eye drops, supplements, or anything that touches your eyes or skin is opened, it's final sale.

Damaged, defective, or wrong item

Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you'd like. You usually won't need to send anything back. If a device stops working within 30 days of delivery, that counts as defective too.

Unopened items

You can return unopened, unused items in their original packaging within 30 days of delivery. Email us first and we'll send return instructions, since some products ship from our partner suppliers and go back to them. Return shipping is on you. Once the return is received, we'll refund the item price to your original payment method. Original shipping charges aren't refunded.

Final sale once opened

For hygiene and safety, we can't take back these items once they've been opened or used: eye drops and other eye-care solutions, supplements, eye masks, compresses, lid wipes, and other personal-care items. This doesn't change anything above. If one arrives damaged or defective, we'll still make it right.

Cancellations and digital purchases

Need to cancel? Email us as soon as you can. We can cancel an order that hasn't shipped yet. Once it ships, the return rules above apply. Digital purchases are final once they're delivered, except for billing errors.

How to reach us

For order problems and returns only, email support@aetopiahealth.com with your order number. Nothing here limits any rights you have under applicable law.